Alt-Tech is a proactive Managed IT Service Provider

Increase the profitability of your organization, reduce downtime, and get the most out of your technology infrastructure. Voted as one of the Top 50 Managed IT service providers in Canada, Alt-Tech is dedicated to protecting your investment. With Alt-Tech you gain a partner who can help advise and implement technology solutions that are customized to your business strategy.

Improve Reliability and Operations with Managed IT Services

We function as an extension of your business team – we aren’t just an ‘outsourced’ department. Our team takes a genuine interest and care for your day-to-day operations. We pride ourselves in handling maintenance and tackling issues for your business. Often our team has resolved issues even before you start your work day.

24/7/365 Around-the-Clock Monitoring and Maintenance

Businesses are increasingly reliant on technology, to the point where waiting for something to break and then fix it afterward is not a strategy for success. Alt-Tech’s Managed IT Services are designed to address all of your support needs, including employee desktop computers, bring-your-own-device (BYOD) environments, mobiles, and any technology connected to your network. With routine maintenance schedules, and robust 24/7/365 monitoring, we can address issues ahead of time, and prevent operational downtime. Not only are you more profitable, but the peace-of-mind brought to your company translates to a more positive experience for your customers. All of our monitoring is carried out from our Edmonton area facility.

Backup and Data Recovery Services

We can implement data backup strategies with multiple tiers of redundancy to ensure that you are at minimal risk to losing valuable information. In the event of catastrophe, we have access to the best data recovery methods.

Take advantage of Cloud Services

Practically everyone is a user of some sort of cloud managed service. Simply, cloud computing means that the data, and in some cases the application itself, is held on a network that may be local but is typically on the Internet. Cloud-based solutions can significantly reduce complexity, time, and simplify processes for your business. Alt-tech helps you choose and implement secure and reliable cloud solutions.

IT Support, Customer Care and Support

Downtime not only impacts profitability, but also leads to reduced confidence from staff and customers in your operation. When it comes to providing computer, network and IT support – Edmonton has an award winning Managed IT Services company with Alt-Tech. We provide the support and peace of mind to mid-sized companies. With best-in-class Desktop, Mobile Device and Tablet IT support, your organization will run smoothly each day. While many IT issues can be handled remotely, we routinely will be onsite for Edmonton and area businesses.

Infrastructure Design & Management

To mitigate issues and to get the most leverage from your technology, it requires optimal planning and infrastructure design. Even should you have already invested in information technology infrastructure, there may be means to improve its design and security. Our infrastructure design and management services, will give you expert oversight and consultation of this crucial aspect of your business.

Storage Management Services

Secure and reliable storage space is essential for fluid business operation. From emails, to shared documents, to customer data – Alt-Tech provides a range of onsite and offsite storage solutions. Additionally, we bring Storage Architecture and Design strategies that conform to the requirements of your organization. We provide Canadian-based hosting and storage right here in Edmonton server facilities.

Cyber Security and Access Services

Our firm has the experience and technology to put in preventative measures to external threats such as virus, malware, and malicious attack. By employing Firewalls, Anti-virus, anti-malware and additional cyber security measures we can create a multi-level approach to protecting your assets.

With a secure network, also comes user access management. As a managed service, We can help setup Virtual Private Networks, DMZ, and public/private network setups as part of your infrastructure.

Virtual IT Manager

Gain a trusted advisor on your side who can assist with business technology requirements and build a strategic roadmap for your company. Project Management, Consultation and System Health checks are also available. Whether you use our Virtual IT Manager on an adhoc-basis or scheduled engagement, Alt-Tech is committed to being your technology partner.

Virtualization Services

Decreased capital and operational costs as well as improve workplace efficiency through the implementation of virtual machines. Instead of installing software on each desktop or device, this managed service can serve the software to multiple touchpoints. Virtualization can bring benefits such as cost-reduction, simple user management, immediate setup, and remote access.

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